I’m a hands-on technical leader with experience spanning systems administration, networking, hardware, data recovery, and team leadership. I specialize in complex, high-stakes environments where documentation is incomplete, failures are costly, and sound judgment matters more than checklists.
Over the past decade, I’ve served as both the escalation point and the stabilizer — rebuilding unreliable systems, mentoring technicians, advising leadership, and guiding clients through difficult technical decisions with clarity and integrity. I’m equally comfortable in a server room, a data center aisle, or a tense client conversation where the wrong answer costs trust.
I routinely inherited systems with little or no documentation. My approach focused on reverse-engineering configurations, identifying dependencies, and isolating failure domains to restore stability without unnecessary disruption. Documentation was produced alongside remediation so improvements were durable rather than temporary.
I led client-facing data recovery efforts where outcomes were uncertain and stakes were high. I assessed feasibility based on storage technology, failure mode, and prior handling, then explained risks and limitations clearly to non-technical stakeholders. When recovery was viable, I designed controlled workflows to minimize further loss; when it was not, I advised against action rather than creating false hope.
I served as the final authority on repair-versus-replace decisions involving liquid damage, costly components, or mission-critical systems. Decisions balanced technical risk, long-term reliability, client context, and total cost of ownership, with the goal of achieving the most defensible outcome over time.
I frequently took ownership of tickets that had stalled or cycled through multiple technicians. By re-evaluating assumptions, simplifying scope, and resetting expectations with clients, I restored progress and confidence. This often required declining unsafe approaches and clearly explaining why.
I performed after-hours and emergency work in colocation and on-site environments to diagnose and remediate outages with minimal business impact. These situations required calm execution, precise change control, and an understanding of how technical actions translated directly to operational risk.
Led a multi-disciplinary technical department supporting residential, commercial, and enterprise clients. Responsibilities spanned team leadership, escalation ownership, systems administration, infrastructure design, data recovery, and client advisory work.
Performed system diagnostics, OS reinstalls, malware remediation, and hardware replacement while supporting on-prem infrastructure and customer accounts.
Managed multi-location operations, staff scheduling, audits, and performance coaching.
B.S. in Computer Science
Indiana University South Bend